Most customers are delighted with their purchase. If you are not happy with your purchase or the wrong item has been sent, notify me at firstname.lastname@example.org, return it within 7 days, and I will refund your money - minus shipping. The item must be in it's original condition - with whatever tags, dustbags, boxes, etc. it came with. This does not apply to lingerie or swimwear; there will be no refunds for those personal items.